What if an order hasn’t arrived?

There can be several scenarios in which an order wasn't delivered you. Below you can find these scenarios explained and the actions that can be taken. 
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​1. If the tracking shows it was delivered:

If the package was marked as delivered by the carrier, but you have yet to receive it, The Underground Bus Line will not cover the cost of any reshipment or refund.
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There may be cases where the delivery was made, but the package was left in an unexpected location at your provided address. In this case, you should reach out to the carrier and inquire if any additional details were left by the delivery person.
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At peak times (like Christmas and other holidays), please do allow a little longer time for your order to arrive.

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​2. If the tracking shows the package was returned to sender - Incorrect Address
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We will not refund nor assume liability for orders that are lost due to the incorrect shipping address provided. You may request a reshipment attempt but will be responsible for fees associated with the manufacturing of the reshipment.
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​3. If tracking shows no info or movement
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If an order has not been successfully delivered and it has been more than 60 calendar days since the order was processed, you may request a refund or reshipment free of charge, in addition, any orders received after more than 20 days receives a free gift.

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​4. Custom orders seized by customs due to copyright infringement
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We will not refund nor assume liability for custom design orders that are lost due to copyright and trademark claims.
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By uploading or submitting a custom design to The Underground Bus Line you agree that:
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• You hold the rights to commercially reproduce this design.
• You also release The Underground Bus Line from any claims made as a result of any property right infringement.
• You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
• You understand that The Underground Bus Line acts under your instructions and are not obligated in any way to check or confirm the legal use of reproducing any custom designs.
• You agree to indemnify and defend The Underground Bus Line for any claims made as a result of alleged infringements including copyrights, trademark, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys’ fees incurred by you to defend against any claims made.